Call Center Services

Contrary to popular assumptions, call centres are not exclusive to telecom network providers as they are quite the leaders in the usage of this technology.

TEMS CALL SERVICES solution is our way of providing daily inbound and outbound call centre operations that can be easily integrated with an existing frame work. Contrary to popular assumptions, call centres are not exclusive to telecom network providers as they are quite the leaders in the usage of this technology.

TEMS call service is available to be setup for Small enterprises, medium scale enterprises, large scale enterprises and what we call geo-public enterprises. This goes to say that TEMS is able to build and setup any solution for you regardless of the size of your structure and infrastructure. TEMS team is able to act in advisory capacity on the best efficient approach for you. However, what are your aims and objectives which isn’t far from increasing outreach, enhancing your beneficiaries’ s experience with you, increasing loyalty to you, increasing revenues and/or fulfilling your purpose.

Our call services enable you to be closer to your beneficiaries and your beneficiaries be closer to you. With TEMS call services, your beneficiaries will be sure to vouch for you first by being available, reliable and patronable.

Call centre services are mostly used for the purpose of customer care services, franchise businesses, health care, Legal departments, emergency management, home improvements, logistics solutions, ticketing, real estate, e-commerce, Telemarketing, smart enterprises, gaming, insurance private and public corporations that service a larger population.

TEMS CALL SERVICES is a comprehensive omnichannel contact solution which delivers all round benefits to diversify your objectives and deliveries to your beneficiaries.

What TEMS calls services does for you with this solution is to establish a call centre for you to integrate and incorporate into your daily operations. Imagine what you will be able to accomplish by personalizing your relationship with your customers/beneficiaries/clients seamlessly. Regardless of the number of your personnel/staff/agents to operate your call centre in relation to the average number of your beneficiaries that you cater for, TEMS has the best efficient packages to enable you meet your operational needs round the clock.

This means recieve official/professional/business calls on dedicated channels and by designated person and vice versa

  • Omnichannel communication
  • Inbound and Outdoor Dialler
  • Progressive, predictive and manual Dialler
  • Analytics and Reporting
  • Call recording, monitoring and transcription
  • interactive voice response(IVR)
  • Automatic Call distribution(ACD) and Call routing
  • CRM/WhatsApp integration
  • Live monitoring and reporting
  • Audio/Voice Recognition
  • Ticket management
  • AI integrations
  • Social media, email, live chat and support features
  • Click to call from website, newsletter, USSD

  • CLOUD-BASED APPROACH: this approach is a cloud-based call centre solution deployed using our software from a browser or app installation whereby your users/agents would have access to the necessary tools and data with their login details. This approach can easily be called software-as-a-service. This is a way for an enterprise to scale up until it outgrows the option.

    ON-PREMISES APPROACH: To select this option, our software will be installed onto your existing servers, phone hardware and it works through the INTRANET. You will incur just a one price for the software and you can add as many users as you need. Your ICT department or IT workers are likely those who will keep the software updated, issue logins and monitor security on your servers. Updates come once a year.

  • Accounting software (QuickBooks and Xero)
  • CRM software (Salesforce and hubSpot)
  • Marketing software (Mailchimp and sendinblue)
  • Calendar (Google and Outlook)
  • Customer support software (Zendesk and Zoho Desk)
  • Improve your digitization strategies
  • Maximize remote working as your operation scales up and expands
  • Improve your HR solutions and provide technical support
  • Handle numerous inbound queries to you
  • Reduce expenses in managing numerous persons that a few can do.
  • Increase your productivity by streamlining and articulating detailed data of the needs of your beneficiaries.
  • Interact with your beneficiaries on their preferred communications channels and language
  • Reduce your need for hardware
  • Omnichannel: Interact with your beneficiaries on their preferred communications channels, such as WhatsApp, Facebook, email, webchat, and many more.
  • Key phrase Analysis: identify and discover which phrases are commonly used in conversations and recognise trends
  • IVR (interactive voice response): route your calls to the right agents or designated persons in your administrative structure.
  • Call Recording: record, listen to, and analyse calls for complete insight and improvement capabilities to your future callers
  • Call transcript: get to have a text format of the logs of your inbound and out bound calls by automation with incredible accuracy
  • Providing self-service options for your beneficiaries on a wide range of customizable features whereby saving them costs, energy
  • Get voice, messaging and other support